Customer Service Representative (Project-Based)

Work Setup : Remote/WAH Equipment: BYOD (Bring-Your-Own-Device) Start Date: Aug 24, 2026 (Aug 25th-Jan 25th) Employment Type: Seasonal/Project-Based The Customer Service Representative (Project-Based) is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative (Project-Based) look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of aCustomer Service Representative (Project-Based)? Minimum of 2 years of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Knowledge and experience with a CRM Proficient in using computers and various software applications Strong problem-solving skills Strong attention to detail Zendesk experience is going to be a huge plus Shopify experience is highly pr