Digital Sale Support Representative

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. I. Job Summary The Representative, Digital Sales Support is responsible for facilitating live Chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers by use of phone conversations (outbound / inbound), email, chat technology, and other channels to potential clients to promote, sell, and enroll company products and related services. Explains any of the product lines the company offers. Provides accurate information regarding each product line while assisting in the enrollment and/or purchase procedure while exercising the highest levels of integrity in customer service throughout the customer's experience. II. Essential Duties and Responsibilities Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible. The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs. Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills. Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues. Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.) Prepare reports as needed and/or handle general administrative duties as appropriate. Uses authorized system to gather information, provide information, and/or update customer records. Technically savvy with high understanding and use of digital products