Implementation Engineer - EMEA

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com. Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies. We have raised $77M and are backed by Craft Ventures ( Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman , Apollo.io, MinIO , Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle ). About the Role: Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you! As a Implementation Engineer at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Customer Success Engineer Team Lead, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success. Responsibilities: Guide and assist customers in the seamless integration of our APIs into their web and mobile applications. Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process. Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions. Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues. Proactively monitor API usage and performance to identify and resolve potential issues before the