Insurance Operations Associate

Berry Street is on a mission to transform how Americans eat through nutrition therapy. Berry Street ’s platform connects individuals needing evidence-based nutrition care with an expansive network of Registered Dietitians and AI-powered tools. From weight management, diabetes, and heart health to kidney disease, maternal health, and 25+ other conditions, Berry Street ’s clinical team delivers personalized nutrition interventions tailored to each patient's unique physiological and psychological needs, improving outcomes and reducing total cost of care. Berry Street works with some of the largest health plans, as well as leading health systems and innovative care management companies to serve diverse populations across all 50 states. Since launching in January 2023, Berry Street has grown to over 1,500 providers and served tens of thousands of patients nationwide. We’re a Series B company backed by leadin investors including Northzone, Sofina, and FJ Labs, and notable angels including the founders of Revolut, Spring Health and Grow Therapy. About the RoleWe're looking for a scrappy, curious, and AI-forward Insurance Operations Associate to join our Revenue Cycle Management team. This isn't a "process tickets and go home" job—we want someone who looks at a broken workflow and immediately starts sketching a fix, who's already experimenting with AI tools on their own time, and who gets genuinely excited about the idea of modernizing a healthcare system that's long overdue for disruption. You'll be on the front lines of our insurance operations—resolving claims issues, identifying patterns, and working closely with our RCM lead to build smarter, faster processes. You'll have real ownership from day one. Responsibilities Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets Identify recurring patterns and proactively surface process improvements or automation opportunities Leverage AI too