IT Support Specialist — Google Cloud, Microsoft 365 & Salesforce | Remote

<img src="https://we-work-remotely.imgix.net/logos/0171/6037/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="https://www.toptal.com/">https://www.toptal.com/</a> </p> <h2>About the Role</h2> <p>We're looking for an IT Support Specialist to provide hands-on IT support for a small business, with a focus on website support, security validation, and platform connectivity. You'll be the go-to person keeping third-party integrations running smoothly and ensuring core business platforms — Google Cloud, Google Workspace, Microsoft 365, Teams, and Salesforce — stay securely connected and functioning. If you're comfortable troubleshooting across a varied tool stack and want a role with real day-to-day impact on a small business's operations, this is built for that.</p> <h2>What You'll Do</h2> <ul> <li> <p>Provide support for third-party website issues, updates, and integrations</p> </li> <li> <p>Conduct security validation and ensure ongoing compliance across connected platforms</p> </li> <li> <p>Configure and maintain connections between platforms and services (Google Cloud, Google Workspace, Microsoft 365, Teams, Salesforce)</p> </li> <li> <p>Troubleshoot and resolve IT support requests related to the tools and platforms in use</p> </li> <li> <p>Proactively identify and address connectivity or security issues before they impact the business</p> </li> </ul> <h2>What You Bring</h2> <ul> <li> <p>Experience with Google Cloud Platform (GCP) and Google Workspace</p> </li> <li> <p>Knowledge of Microsoft 365 and Teams</p> </li> <li> <p>Experience with Salesforce</p> </li> <li> <p>General IT support skills, including platform connectivity and security validation</p> </li> <li> <p>Strong troubleshooting skills across a varied, multi-platform tool stack</p> </li> <li> <p>Ability to work independently and communicate clearly with non-technical stakeholders</p> </li> </ul> <h2>Why This R