RQ11251 - IT Artificial Intelligence (AI) Architect/Designer - Senior

Must Have: 10+ years of experience in enterprise architecture, solution design and software delivery. 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions. 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions. Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI) Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms. Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies. Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives. Experience modernizing IVR, customer self-service and digital engagement platforms. Experience and Skill Set Requirements Experience and skill set: Technical Skills – 50 Points AI Architecture & Design 10+ years of experience in enterprise architecture, solution design and software delivery. 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions. Demonstrated experience developing enterprise AI architecture strategies, standards, reference architectures and implementation roadmaps. Experience designing and implementing solutions utilizing Generative AI, Large Language Models (LLMs), Intelligent Agents and Agentic AI frameworks. Experience designing knowledge-grounded AI solutions utilizing Retrieval Augmented Generation (RAG), vector databases, semantic search and enterprise knowledge repositories. Experience establishing AI governance frameworks, model lifecycle management processes, monitoring and operational controls. Experience evaluating and selecting AI platforms, tools and vendor solutions.