Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain

Job Description What will you do with us? - Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards - Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations - Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations - Manage mass imports, updates and exports of data - Ensure data integrity, security and perform required audits reviews - Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices - Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders - Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience - Assist in conducting training to business owners for new features and help with roll-out - Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials - Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support - Mentor and guide other team members, enforcing best practices during design and implementation - Proactively lead and contribute to solution design, applying Salesforce best practices - Optimize existing builds to reduce technical debt and improve org health and efficiency. - Manage deployments using CI/CD tools and GitHub Qualifications What makes you a strong fit? - Advanced working knowledge of Service Cloud (Deep understanding of Omni-Channel Routing, Service Console, Case Management, Email-to-Case, Web-to-Case, Kn