Salesforce System Analyst

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary About the Role We are seeking a proactive, detail-oriented, and business-minded Salesforce System Analyst to support and enhance our Service Cloud operations. This is an exciting opportunity for someone who not only brings hands-on Salesforce expertise but also demonstrates strong initiative, takes ownership, and is passionate about driving value across the organization. You will collaborate closely with the Salesforce Manager for Service Support, business stakeholders, and technical teams to deliver, scope, and administer projects that support ongoing enhancements and strategic initiatives. Your ability to communicate clearly, take