Senior Business Unit Systems Analyst

About the Role We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team, supporting our Connected Living – Mobile Solutions business. In this role, you will act as a key bridge between business and IT teams, ensuring that complex systems supporting policy and claims operations function seamlessly across multiple customer touchpoints (call centers, IVR, web, and mobile applications). You will play a critical role in production support, system analysis, and testing , helping ensure a consistent and high-quality customer experience across our platforms. This position requires strong analytical thinking, a data-driven mindset, and the ability to navigate fast-paced, evolving environments. Key Responsibilities Provide production support and triage for issues impacting systems, call centers, and customer-facing platforms Investigate, reproduce, and document system defects, working closely with IT to drive resolution Analyze system behavior using SQL and data-driven insights to support troubleshooting and decision-making Support and execute User Acceptance Testing (UAT) and validate that solutions meet business needs Partner with IT teams to track, prioritize, and resolve defects and enhancements Collaborate across teams to ensure systems are aligned across multiple entry points (IVR, web, apps, call center tools) Support new product implementations, enhancements, and integrations for mobile and insurance-based solutions Identify not only immediate fixes but also long-term, scalable solutions to recurring issues Coordinate closely with cross-functional stakeholders including IT, Operations, Product, Compliance, and Marketing Contribute to initiatives aimed at improving customer experience, efficiency, and system performance Required Qualifications 7+ years of experience as a Business Analyst, Systems Analyst, or similar role Bachelor’s degree in Business Administration, Information Technology, or a related field (or equ