Senior Product Manager- Post-Sales Platform & AI Automation

ABOUT TEKION: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. KEY ROLE & RESPONSIBILITIES - Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables. - Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories. - AI & Workflow Automation: Identify and drive AI agent deployment opportunities — including intelligent ticket routing, PS delivery accelerators, and automated customer health signals — in close partnership with engineering. - Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA. - Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows. - Stakeholder