Senior Product Manager - Servicing

Senior Product Manager - Servicing (US Remote) Why this Role Matters: The Senior Product Manager - Servicing will own the product experience across Greenbox Capital ’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers. This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes. You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life. Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective. In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital ’s product pod structure. This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams. What Success Looks Like: Here’s how your time might break down (actual time can shift depending on business needs): Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration Business Process & Workflow Optimization - Redesigning workflows, reducing friction,