Senior Technical Consultant — Physical & Logical Access Control (ServiceNow Platform)

About the Role We are seeking an experienced technical consultant to advise our product and engineering teams on the design and delivery of an enterprise workplace security capability built on the ServiceNow platform. This role sits at the intersection of physical access control and IT identity/security; someone who understands both how badge and access control systems work in the field and how to translate that into governed, automated workflows on a platform like ServiceNow. The consultant will help ensure our architecture, integration approach, and platform implementation follow industry best practices as we build out new enterprise functionality that brings physical and logical security together. Key Responsibilities Provide technical and architectural guidance on a ServiceNow-based enterprise application that connects physical access control systems with identity, HR, and IT workflows. Advise on data models, integration patterns, and workflow design for identity lifecycle management, badge/credential provisioning, approval routing, and access governance processes. Evaluate proposed technical designs against ServiceNow platform best practices, upgrade-safety principles, and scoped-application development standards. Advise on integration approaches with physical access control systems (PACS) and upstream HR/identity systems, via REST/SOAP and related integration patterns. Review requirements and technical documentation, identifying gaps, risks, and open questions; participate in design workshops with the product and engineering team. Provide guidance on compliance, audit, and governance requirements relevant to physical and logical access management (e.g., access certification, audit trails, data retention, regulated environments). Advise on test strategy and quality practices appropriate for a platform application, including functional, integration, and automated testing approaches. Stay current on access control industry standards, vendor ecosystems, regulatory