Senior Technical Support Specialist

About Versapay 🚀 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! Overview of Role We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay 's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges. Qualifications: 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity. Experience with one or more ERP platforms, such as: NetSuite Sage Intacct Microsoft Dynamics 365 Business Central Microsoft Dynamics Finance & Operations Acumatica SAP Business One Other enterprise ERP solutions Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field. Strong understanding of