Senior Vice President, Product AI Platform & Strategy

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is looking for an experienced product leader to join as a Senior Vice President, Product – AI Platform & Strategy. In this executive leadership role, you will be responsible for defining and driving the overall artificial intelligence platform strategy across the Freshworks portfolio. You will build and scale the foundation that powers next-generation intelligent workflows, predictive capabilities, and generative AI experiences for enterprise and mid-market customers globally. Working closely with engineering, data science, research, and cross-functional product teams, your work will directly influence our long-term competitive positioning and corporate growth. What You'll Do Define, communicate, and execute a multi-year AI platform vision and strategy that positions the company as an enterprise leader in AI in