Systems Administrator, Internal IT

Systems Administrator, Internal IT Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint. We are Quadbridge. See how we’re building tomorrow’s solutions, together. Role Overview Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure. This role will handle internal IT tickets, support business users, maintain core systems, and contribute to internal IT improvement and automation projects. This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side issues. Key Responsibilities : Internal IT Support Provide timely support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues. Own internal IT tickets from intake to resolution, including documentation, communication, and escalation. Support onboarding, offboarding, account provisioning, device setup, and access changes. Microsoft 365 & Identity Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, groups, security settings, and user access issues. Support Entra ID, MFA, conditional access, permissions, and identity-related troubleshooting. Assist with M365 configuration, governance, documentation, and service improvements. Systems & Infrastructure Support Windows and, where applicable, macOS/iOS/Android de