Team Lead, Consumer Sales Contact Center (Virtual, US)

Role Overview Sirva is looking for a passionate and highly motivated individual to join our newly created Consumer Sales Contact Center team. This position is accountable for supervising a team of inbound/outbound sales associates that are actively selling Sirva's consumer relocation customers for the signature moves and home benefits suite of services and packages. As the Consumer Sales Contact Center Team Lead you will drive sales performance, ensure excellent customer experience, and support employee development through coaching, monitoring, and performance management. Essential Functions & Responsibilities 40% Supervise a team of contact center sales agents to achieve individual and team sales targets. Drive daily, weekly, and monthly sales goals. Conduct regular 1:1 meetings and team huddles. 40% Provide ongoing coaching, feedback, and performance management. Support onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity. 10% Reporting analysis and KPI tracking. 10% Monitor call quality and ensure adherence to scripts, compliance, and brand standards. Complete day-to-day administrative tasks. Qualifications & Preferred Skills High school diploma or equivalent. 2–5 years of experience in a contact center or call center environment 3+ years of leadership or supervisory experience Proven success in meeting or exceeding sales targets Strong communication, coaching, and interpersonal skills Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics) Fast-paced contact center environment Pipeline management Incentive/commission program oversight Experience with workforce management or call monitoring tools Leadership and team development Sales coaching and performance management Data analysis and KPI tracking Conflict resolution and problem-solving Customer experience mindset Time management and multitasking At Sirva, we are committed to fair and transparent compensation practices. In accordance with applica