Technical Program Manager — ServiceNow Program | Remote

<img src="https://we-work-remotely.imgix.net/logos/0171/6076/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="https://www.toptal.com/">https://www.toptal.com/</a> </p> <h2>About the Role</h2> <p>We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.</p> <h2>What You'll Do</h2> <ul> <li> <p>Own program-level planning and coordination for enterprise ServiceNow initiatives</p> </li> <li> <p>Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle</p> </li> <li> <p>Track milestones, risks, and dependencies, proactively surfacing and resolving blockers</p> </li> <li> <p>Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams</p> </li> <li> <p>Maintain transparent communication with stakeholders, including status updates and progress reporting</p> </li> <li> <p>Facilitate cross-functional meetings, workshops, and planning sessions</p> </li> <li> <p>Identify opportunities for process improvement across the program</p> </li> </ul> <h2>What You Bring</h2> <ul> <li> <p>Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs</p> </li> <li> <p>Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)</p> </li> <li> <p>Strong stakeholder management and cross-functional coordination skills</p> </li> <li> <p>Experience tracking and managing program risk, milestones, and dependencies at an e