Technical Support Liaison

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. About the Role In a fast-moving 3PL startup, our software is the heartbeat of our entire operation. When something goes wrong, it isn't just a digital glitch—it’s a physical shipment that isn't moving. As our Technical Support Liaison (TSL) , you are the critical technical bridge between our external Customer Experience (CX) team and our internal Engineering/DevOps squads. You will use your deep customer empathy, combined with strong technical and troubleshooting skills, to act as our technical first responder—safely resolving data inconsistencies via playbooks, translating vague issues into precise technical tickets, and helping us build a scalable self-service future. What You’ll Do The Bridge: Act as the primary point of contact for our external facing teams. You will review their escalations to ensure they are clear, urgent, and accurate before they reach the tech team. Problem Solver: Investigate numerous operational issues such as "stuck" orders, inventory sync issues, or even financial workflow failures. You will learn to identify if an issue is a simple "user error" or a syst