Technical Support Specialist I

Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are 🧩 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do 🚀 📍 This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users. Analyzes end user needs and orders. Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads software such as operating systems, office, and operations software onto computers. Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues. Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Instructs users in use of equipment, software, and related material. Enters commands and observes system functions to verify correct system operation. Monitors and maintains anti-virus programs to ensure desktop computer systems integrity. Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications. Coordinates activities with network services or other information systems groups. Maintains software licensing records and hardware inventory to ensure effective operations and compliance. Escalates major system problems to com