Agency Enablement Associate - Alia

About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital , collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. About Alia by Dotdigital : Alia is a popup and engagement platform built for Shopify and e-commerce brands helping, merchants grow their email and SMS lists and drive more revenue from their existing traffic. We were bootstrapped to $10M+ ARR and 4,000+ merchant customers before being acquired by Dotdigital , a global marketing automation leader. We’re now scaling as part of a bigger platform, with the speed and hustle of a startup team. Our agency partners are a critical part of our growth strategy, and this role sits at the heart of those relationships. About the Role As an Agency Enablement Associate , you'll be the primary point of contact for our agency partners' day-to-day questions and challenges. You'll spend much of your time supporting partners in Slack during EST business hours, providing real-time answers, removing roadblocks, and helping new agencies get started successfully. Your responsiveness, product expertise and relationship-building skills will directly influence the partner experience. This is more than a support role. You'll build strong relationships with agency teams, identify recurring challenges, and help improve onboarding, documentation and processes as our partner programme continues to scale. What You'll Do Monit