Assistant Director of Military Degree Plans Program Management

Assistant Director of Military Degree Plans Program Management Stateside Military Operations Exempt, Regular, Full Time, Pay Grade 2.1 Job location: Remote Summary The Assistant Director, Military Degree Plan (MDP) Team provides leadership, operational oversight, and strategic support for UMGC's Stateside Military Operations in support of tuition assistance and degree planning services for active-duty military members and Department of Defense civilians worldwide. This position assists with the management of daily operations, staff supervision, process improvement initiatives, and the delivery of accurate and timely Military Degree Plan products. The Assistant Director serves as a subject matter expert, promotes collaboration across university and military stakeholders, leverages data-driven decision making, and supports innovation to enhance service delivery and student success. Duties & Responsibilities Assist with the strategic planning, implementation, and daily operations of the Military Degree Plan Team in alignment with UMGC's mission, goals, and MDP Strategic Plan. Provide direct supervision, coaching, mentoring, and performance management for MDP Coordinators; oversee employee development activities and facilitate the onboarding and training of new team members. Serve as the primary back-up to the Director, Military Degree Plan Team, and assume leadership responsibilities during the Director's absence. Function as the departmental subject matter expert on evaluated military degree plans, military education benefits, and degree planning processes. Collaborate with academic and administrative departments, military education centers, and external partners to improve communication, enhance service delivery, and streamline degree planning workflows. Support university outreach initiatives through participation in committees, presentations, information sessions, conferences, and military education events. Manage timely and accurate responses to Salesforce cases,