HVAC Technical Support Analyst III

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is hiring a commercial HVAC Technical Support Analyst III! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied , where innovation and excellence drive our every endeavor! Location: Remote - Plymouth, MN What you will do: Provide intermediate level HVAC technical support to sales representatives, customers and service groups Manages large amounts of incoming calls and emails Promptly and accurately enters all incoming requests within Salesforce CRM Maintains communication records, necessary paperwork within Salesforce Reflect correct customer and case details with up-to-date information Build sustainable relationships and trust with customer accounts through open and interactive communication Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status Provide weekly and daily updates and reports of cases status and group metrics Provides authorizations for parts warranty request upon identifying quality related opportunities Conducts training sessions in a formal classroom or on the job site on pro