Business Development Representative

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity The Business Development Representative (BDR) utilizes a combination of telephone calls and email follow-up to contact prospects to develop potential sales leads for the sales team. The BDR is also responsible for the documentation of their prospecting efforts. This remote position is U.S.-based only (excluding U.S. territories) What You'll Do Conduct outbound prospecting cold calls, emails, and social media to generate qualified leads Research and identify potential customers using tools like ZoomInfo, Apollo, LinkedIn, CRM software, and industry databases Qualify leads through discovery conversations to understand business needs and pain points Set up meetings or calls between qualified prospects and the sales team Maintain accurate and current records of all activities in the CRM system (NetSuite) Collaborate with marketing to follow up on leads and campaigns Meet and exceed KPIs including outreach volume (calls, emails, social touches) and qualified opportunities generated Your Team You will be welcomed as a member of the Sales Training Team, a team of about 15 people, and the larger Sales and Marketing organization. Our team enjoys t