Conversational Designer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels. Responsibilities Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. Create intents, entities, utterances, contexts, and dialogue management strategies. Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. Optimize bot performance through continuous training, testing, and analytics review. Design fallback handling, error recovery flows, and escalation journeys to live agents. Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. Conduct user testing and improve conversation flows based on customer interactions. Maintain conversational design documentation and best practices. Support multilingual and o