Course Operations Specialist

Course Operations Specialist Position Type: Full-Time Location: Remote, US-Based Reports To: CFO About Us Catalyst Education is transforming how college courses are taught—bringing high-quality digital learning tools to universities across the country. As demand grows, we’re expanding our financial operations and hiring our first Course Operations Specialist to help scale course setups and access code delivery. If you’re someone who thrives in a fast-paced environment, loves owning processes or creating workflows, and wants to work across teams and vendors, you’ll fit right in. Role Summary The Course Operations Specialist owns the operational workflows that keep our course setup, access code distribution, and reseller coordination accurate and on time. This role ensures Salesforce course opportunities are set up correctly, partner-facing information is synchronized, and external bookstore and reseller partners receive the right access and instructions. You will work cross-functionally with Finance, Sales, Customer Success, and external partners to reduce friction, improve accuracy, and support smooth course fulfillment across terms. Key Responsibilities Data & Account Integrity: Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures. Vendor & Partner Management: Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries. Digital Inventory & Fulfillment: Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution. Change Management: Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets. Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction. Process Optimizatio