Operations Business Analyst II

Come Grow With Us At Gold Coast Health Plan , we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges. Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best. If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure. About this role: R easonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. **This role is open to California residents only.** ESSENTIAL FUNCTIONS Job Function & Responsibilities Business Analysis and Process Governance Assist in gathering and documenting business requirements from internal stakeholders. Support process mapping, documentation, and the creation of standard operating procedures (SOPs). Participate in stakeholder meetings to capture action items and identify potential process improvements. Maintain organized documentation repositories and assist with version control. Work closely with cross-functional teams to learn and support various operational workflows. Design, configure, and optimize workflows and processes. Monitor user feedback and system performance to identify improvement opportunities. Salesforce Development and Administration Develop, configure, and maintain Salesforce solutions, includi