Customer Service Representative

Customer Service Representative (CSR) Customer Support | Phone, Email & Live Chat | Remote Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours About the Role At Pavago , one of our clients is hiring a Customer Service Representative (CSR) to deliver fast, professional, and empathetic customer support across phone, email, live chat, and ticketing systems. This is a customer-facing support role designed for someone who thrives in fast-paced environments, communicates clearly under pressure, and genuinely enjoys helping customers solve problems. You will serve as the frontline voice of the company, ensuring customers receive timely support, accurate resolutions, and an exceptional experience throughout every interaction. If you’re calm under pressure, organized, solutions-oriented, and committed to delivering outstanding customer service, this role is a great fit. What You’ll Own Customer Support & Issue Resolution Respond to inbound customer inquiries via: Phone Email Live Chat Support Tickets Resolve customer concerns professionally and efficiently. Troubleshoot common issues and escalate complex cases when appropriate. Deliver positive customer experiences that build trust and satisfaction. Balance multiple conversations while maintaining high service quality. Ticket & Case Management Manage support requests using platforms such as: Zendesk Freshdesk Help Scout Salesforce Service Cloud Prioritize tickets based on urgency and service-level agreements (SLAs). Document customer interactions accurately within support systems. Monitor open cases and ensure timely follow-up through resolution. Maintain organized and audit-ready customer support records. Customer Experience & Communication Communicate professionally and empathetically across all channels. De-escalate challenging customer situations with patience and professionalism. Maintain a customer-first mindset throughout every interaction. Capture customer feedback and identify recurrin