Customer Support Specialist

About Lumistry Lumistry serves over 9,000 pharmacies globally, helping them transform their businesses to improve adherence, reduce operating costs and increase revenue. We offer a collection of solutions purpose-built for pharmacies, enabling our customers to engage with their patients, consolidate vendors, improve patient health literacy, automate tasks and initiate online scheduling for programs and services. For more information, visit . About the Role As a Customer Support Specialist, you'll work with our clients to solve problems and deliver a great customer experience. The Customer Support team helps our pharmacies and patients troubleshoot common issues and get the most out of our products. The Customer Support team collaborates closely with other teams including Implementation, Marketing & Sales, and Success & Retention to solve customer issues and provide a superior support experience. Responsibilities Handle client questions through inbound phone calls, emails, and chats Gain a broad knowledge of our products to answer a wide variety of customer questions through training and internal resources Use excellent communication skills to build rapport and quickly determine customers’ needs Resolve complex customer service issues by analyzing the customer problem and providing logical solutions Provide clients with training on our products, and offer suggestions on how they can best utilize our products for their company needs Maintain Salesforce by accurately updating customer records, and client interactions occurring either by phone, email and/or chat Help maintain and expand internal knowledge base for customer support on product knowledge, troubleshooting, and common questions Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service Qualifications Enthusiasm for helping customers - customer service experience required Experience working with customers via phone and email - required Excellent listening, verbal