Director - GTM Systems Architecture

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a strategic, systems-minded leader to architect the future of our global Go-to-Market operating model. As Director, GTM Systems Architecture, you'll sit at the intersection of business strategy, process design, data, and technology. Your role is not simply to optimize our systems—but to define how our commercial organization should operate and design the technology architecture that enables it. You'll partner closely with leaders across Sales, Marketing, Customer Success, Finance, Product, IT, and Engineering to translate business strategy into scalable operating models, connected workflows, and modern technology capabilities. Working across Salesforce and the broader GTM technology ecosystem, you'll ensure our platforms, data, integrations, and AI-enabled workflows evolve together to create a simpler, smarter, and more scalable commercial engine. This role defines the architectural direction for our GT