Inbound Sales & Retention Specialist

“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities : The Inbound Sales Specialist will generate company revenue by closing sales over the phone and providing sales solutions with a seamless. customer experience. This critical role will own the customer experience up to time of install. Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps. What You Will Do: Influence customers to buy services and merchandise by following a prepared sales process to give service and product information and accurate price quotes. Follow assigned schedule to ensure accurate phone coverage. Communicate the need to escalate calls to assure resolution of issues. Provide quality internal customer support. Prioritize and move quickly between inbound and outbound calls. Maintain positive, consistent and effective communication with your manager, team members and customers.· Follow up with potential customers as needed via phone, email and text. Maintain a working knowledge of all products, processes and systems. Maintain working knowledge of department and stay current with latest policies. All other related duties as assigned. What You Will Need: High School Diploma or GED required. A minimum of 2+ years of sales or call center experience required. Telecommunications experience preferred. MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote. Experience with SalesForce, Ticket View, ICOMs, RPX and advanced troubleshoot techniques preferred. High degree of self-motivation and drive. Excellent written and verbal communications skills including active listening skills and telephone etiquette are required. Relentless about exceeding sales goals. Driven to succeed. Advanced customer service and time management skills. Strong organizational and interpersonal skills. Ability to maintain professionalism in challenging and/or changing situations. Must be able to pass a background and drug t