Lead Specialist, Business Analytics

About the Role This Lead Specialist, Business Analytics role aligns with the industry title of CPQ Application Specialist and works within Pearson 's global Revenue Operations team. This role will help lead the roadmap, requirements, and continuous improvement of our Configure, Price, Quote capabilities within the Quote-to-Order ecosystem. The ideal candidate has experience with CPQ platforms, eg Salesforce and Zuora, pricing and discounting workflows, product catalog governance, quote approvals, and end-to-end Quote-to-Order processes. They are a strategic operator who is comfortable moving between business process discussions, system design conversations, roadmap prioritization, and stakeholder updates. Key Responsibilities Oversee the day-to-day operation of capabilities within CPQ applications. Ensure CPQ is running efficiently and configured to support business workflows. This includes driving continuous improvement, applying updates and performing routine maintenance. For example: Administer and maintain Salesforce CPQ, including product configurations, pricing rules, discounting and approval workflows. Support product launches by setting up SKUs, bundles, and associated pricing in CPQ. Configure discount schedules and pricing guardrails to enforce company policies. Monitor system usage, performance, and adoption; recommend improvements to enhance efficiency. Collaborate with stakeholders to maintain a view of emerging needs. Translate business goals, pain points, and process gaps into roadmap needs. Identify opportunities to continuously improve how CPQ supports the business strategy. Learn continuously about advances in CPQ with an eye toward improvement, enhancements and incorporating AI. Create a product backlog (user stories, features, and bug fixes) that integrates stakeholder feedback. Prioritize enhancements, defects, and technical debt based on business value, risk, urgency, reduction of manual effort, and strategic alignment. Develop detailed busines