VIP Support Specialist

VIP Support Specialist Position Summary The VIP Support Specialist provides dedicated operational and account support to DentalXChange ’s executive accounts. This role is responsible for managing day-to-day account-related requests and ensuring timely and accurate resolution of client inquiries. Why does this role matter? The VIP Support Specialist serves as the primary point of contact for DentalXChange 's executive accounts, directly influencing retention and satisfaction for the company's most strategic client relationships. This role bridges technical support, account management, and cross-departmental coordination to deliver a consistent, high-touch client experience. What impact will the new hire have in their first 6 months? Within the first six months, the new hire will: Demonstrate full proficiency in case management, the round-robin assignment process, and internal escalation procedures Independently manage a full caseload while meeting established productivity, accuracy, and turnaround-time standard. Establish direct working relationships with executive accounts, resolving inquiries efficiently and minimizing the need for escalation Proactively identify and communicate account risk to leadership, supporting early intervention on client concerns. What's the growth trajectory for this position? As Specialists deepen their technical expertise and account-management experience, they build a strong foundation for pursuing broader opportunities across the company What You'll Be Doing As Our VIP Support Specialist Provide a personalized relationship with every client and offer exceptional client support. Resolve incoming calls, emails, and assigned cases from executive clients efficiently and effectively, while satisfying the client’s needs/wants. Document all client interactions within Salesforce casing system. Effectively troubleshoot and manage support issues. Offer personalized assistance to executive clients via multiple channels including phone and email.