Account Manager

Account Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy. We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing. 📌 About the Role Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets. 🔧 Key Responsibilities Oversee all assigned contract renewals to ensure timely and accurate execution Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature Identify opportunities to expand Encircle’s footprint as part of the renewal process Identify opportunities to sell new products to our current customers Leverage platform data to run campaigns to create new product pipeline or expansion revenue Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, not interested in new products, etc. Develop a thorough understanding of our produc