Salesforce Developer III (Information Technology)

Johns Hopkins Carey Business School is hiring a Salesforce Developer III who will manage and maintain development across Carey's Salesforce environment (including CRM needs for Executive Education, Partnerships and Experiential Learning) and oversee platform administration. In addition to technical development work, this role will be customer-facing: the developer will work directly with internal Carey stakeholders to scope and prioritize enhancement needs and must explain technical options to non-technical audiences. The position works alongside and in cooperation with central University Salesforce teams. The position reports to the Director of Software and IT Services. The Developer III is responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code. Specific Duties & Responsibilities Analysis & Requirements Gathering Define moderately complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues. Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications. Design & Development Develop detailed tasks and project plans by analyzing proje